Available Benchmarks & Best Practices

  • Updated

For more information on using Benchmarks, see here.

Available Benchmarks

Currently, there are nearly 60 Engagement survey questions that are benchmarkable in the platform. These survey questions will be marked with a “B” in the Question Editor, within the “Build” section of your survey creation page.  

Additional question types will be available for benchmarking in future releases.

Engagement survey questions can be compared against the following segments: 

  • Compare against the average question score from all WorkTango customers
  • Compare against the average question score for WorkTango customers in my Industry. 
  • Compare against the average question score for WorkTango customers in my Country
  • Compare against the average question score for WorkTango customers in my Region
  • Compare against the average question score for WorkTango customers in my Sector
  • Compare against the average question score for WorkTango customers in the ‘Top Quartile’. 
    • This is the average score of the top 25% of scored companies 
  • Compare against the average question score for WorkTango customers of my Size
    • <100-250 employees 
    • 251-1000 employees 
    • 1001-3000 employees 
    • 3001+ employees

To provide further contextual information, the platform will indicate the number of companies used to calculate the benchmark score directly beside the percentage value. This is represented by the n-value. The platform will only show benchmarks when the number of companies used to compile the benchmark value (N-value) is five or more.

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For effortless comparison, WorkTango will automatically link survey questions that match benchmarkable library questions and will automatically link benchmarked questions from cloned surveys, enabling you to compare them against Benchmarks.  For complete flexibility, custom questions created by your organization can be manually linked to a Library question for benchmarking. Contact the Surveys & Insights Consultant team (surveysandinsights@worktango.com) or support (support@worktango.com) and they will be happy to assist you in this. Keep in mind that we can’t support linking survey questions to WorkTango’s Benchmark questions if they convey different meanings. 

Survey administrators have complete control over their program by managing who has access to view Benchmark data within their organization. To adjust access for a Role, follow the steps below: 

  • Navigate to the “Users” section in the left navigation of the Surveys & Insights platform.
  • Click the “Roles” tab at the top of the page. 
  • Select a role you would like to edit and navigate to “Engagement” under the Survey Type Permissions header.
  • Click the “View Reporting” toggle to ensure it’s enabled. 
  • Then, click on the “View Benchmarks” toggle to easily enable or disable benchmark access/visibility for that particular role.

Toggle on benchmarks.png

If you would prefer to adjust access to Benchmarks on an individual level, follow the steps outlined above, except: 

  • Remain on the “Users” tab and select an individual user you would like to adjust the permissions for.  
  • Select “Custom Permissions” from the role dropdown.
  • Navigate to “Engagement” under survey type permissions and click “View Reporting” toggle. 
  • Enable  the “View Benchmarks” toggle to easily enable or disable access for that specific user. 


Manage access to benchmark data through Roles to easily track and update who in your organization can access Benchmarks. Changing the permissions of individual users is only recommended when assigning custom permissions to a user.

This gives administrators greater control and flexibility over what their managers and leaders' focus on in the platform. Whether you prefer them to focus on the insights most pertinent to their responsibilities and team, or if you want a holistic view of how different areas of your organization compare to others – the choice is yours.

Benchmark Best Practices

Building a fantastic employee experience through the rapidly changing state of the workplace is challenging. Leveraging Benchmarks to measure if your employee experience initiatives are working is a great practice, but it’s not the only piece of information that should be considered. 

No two companies share the exact same traits, and employee engagement drivers can vary drastically between them. With that in mind, organizations shouldn’t solely focus on benchmark data as it can stifle action. If your organization scored higher than the benchmark in a certain area, would you no longer seek to improve it? Of course not, every organization is focused on continuous improvement to their people strategy. 

WorkTango recommends using Benchmarks as part of your decision making process, but should be accompanied by a strategy that: 

  • Places more emphasis on internal benchmarks: Understanding engagement levels by region, department, team and more offers a more valuable view of the data and supports targeted action. 
  • Measures the impact of individual drivers of engagement: Drivers such as leadership, work environment and more help to see the bigger picture to understand what’s influencing your engagement scores. 
  • Monitors internal trends over time and makes leaders accountable: Leaders have a large influence on their team’s engagement. Frequent engagement measurements enable organizations to understand their workplace sentiment in real-time and build leader accountability. 

Benchmarks are one of many valuable tools in defining what a competitive workplace experience looks like. WorkTango empowers your organization for both present and future success by providing benchmarks through a survey platform that actively listens throughout the entire employee lifecycle. World-class companies are focused on listening and acting on matters that contribute to employee engagement through measurement and diagnostic feedback internally, rather than solely fixating on external “best practice” benchmarks. WorkTango recognizes that everyone is at a different stage in their employee engagement journey, so we’re equipping you with all the tools needed to truly move the needle on employee engagement now, and in the future.  


Q: If my organization wants to see specific benchmark calculations, or multiple segments combined, can WorkTango compile those calculations? 

A: Yes, WorkTango’s Professional Services team can support custom Benchmark reports and presentations. Reach out to customersupport@worktango.com for more information. 


Q: Are the benchmarks based on real-time data from current surveys or historical data from previous years?

A: Benchmark data is calculated at the end of each calendar year, based on the data from that year.  


Q: What time period do benchmarks cover? 

A: Current benchmark data in the platform covers all of 2022. Benchmark data is updated once a year, so 2023 data will be available at the beginning of 2024.  


Q: If my organization falls under the “Medium” bucket, can I still compare my survey results to benchmarks from large or small organizations? 

A:  No, for the Size segment organizations can only compare against other organizations of the same size.  If you would like to change how your organization is categorized, reach out to your customer success representative. 


Q: What is a statistically significant sample size? 

A: The platform will only show Benchmarks when the number of companies used to compile the benchmark value is five or more.


Q: Are there any additional costs required to access the benchmarking feature?

A: Benchmarks provided within the platform are complimentary to all WorkTango customers. 


Q: Why is the data in the platform different from what WorkTango has delivered in previous custom presentations?

A: The WorkTango Benchmark previously provided by Professional Services may differ due to differences in time periods and in analysis. Our platform assesses data by singular segments. The Professional Services team analyzes multiple segments together to tell a more holistic story of engagement. 


Q: Can we export benchmark data for further analysis and internal reporting?

A: Yes, you can include benchmarks in your survey export file. For information on how to export your survey results, check out Exporting Survey Results.


Q:  What security measures are in place to protect our survey data?

A: Similar to our anonymity threshold, each question must be used by at least 5 companies in a year for the Benchmark score to be available in the platform. WorkTango’s promise to employee confidentiality  is upheld and maintained at all times. 


Q: Can we benchmark our historical survey data, or is this feature only applicable to new surveys going forward?

A:You can compare your 2023 surveys against scores from 2022. Moving forward you will be able to compare survey scores against those from the previous year.

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