WorkTango Support Team

  • Updated

Expected Support Ticket SLAs

Business hours 8am - 6pm

  • 94% of all inbound - 1st Response within 6 business hrs or less
  • 95% of all inbound - Resolved within 30 business hours or 3 business days
  • Bugs have a resolution SLA of 60 business days or less
  • Escalated to Vendor or Internally have a resolution SLA of 7 business days or less
  • Chat Messages - 1st response within 30 mins when agents are available.

Who is Support?

Our support team consists of four dedicated support specialists ready to answer your questions.
The team is available Monday - Friday 8am - 6pm CT and will handle incoming emails, tickets, and calls in the order they are received. Urgent issues or notifications of outages will be pulled out of the queue and handled immediately.

The team strives to give a first response to all inquiries within 6 business hours. We aim to resolve all tickets within two to three business days depending on the situation.
In cases where we can’t resolve in the first response and escalation is required, the assigned support specialist will update the ticket every three days until it's resolved.

How can you reach Support?

  • Email us: CustomerSupport@worktango.com
  • Give us a call at 1-833-22TANGO (1-833-228-2646) press 1 for Support
  • Submit a ticket via the Help Center
  • Use the chat widget in the Help Center or the Surveys & Insights Platform.

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