How to Remove Mistaken or Inappropriate Recognitions

  • Updated

There are two main reason you may need to remove a Recognition from the activity feed.

  • Users may mistakenly send Recognitions to the wrong person (more frequent)
  • Someone posts a Recognition with inappropriate content (less frequent)*

Users have the ability to report a post that may be inappropriate or inaccurate. Any time a Recognition is reported, you will receive an action item in the admin dashboard to review the reported post.  

While there is no way to completely delete a Recognition once it has been sent, admins are able to remove the post from the Activity feed and manually reverse the points.

The video below describes the full process of moderating the Activity feed. Fast forward to the 1:30 mark to see how to hide a Recognition post. 

To hide a Recognition from the Activity feed, follow the steps below:

  1. Navigate to the admin dashboard and click 'Activity moderation'
  2. Find the post in question or filter on the right side for any reported posts
  3. Click on the 'visible' link in the top right corner of the post and select 'Hide post'*

Post visibility.png

  1. Manually reverse the points send and received for each affected employee in the User Management tab

*There are two areas where visibility is set in different ways. The toggle in the bottom right corner of the post is for general visibility versus private. When toggled to private, the post can still be seen by anyone directly associated with the post while posts hidden via the process above are removed entirely. 

For more information on manually updated user points, see this article

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