While we strive to make WorkTango Imports quick and easy to do, we also recognize errors can occur. As such, we have provided the list below of potential errors and troubleshooting steps for you to follow.
Seem overwhelming? Don't worry! Our support team is happy to help troubleshoot these errors as well, so feel free to reach out to us at any point for assistance.
Errors |
Description & Possible Solutions |
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Departments, Locations & Groups“countryNotFound”: “Country not found for identifier {{provider}}: {{key}}.“ “departmentNotFound”: “Department not found for identifier {{provider}}: {{key}}.“ “groupNotFound”: “Group not found for identifier {{provider}}: {{key}}.“ “locationNotFound”: “Location not found for identifier {{provider}}: {{key}}.“, |
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Managers
“cannotAssignManagerNotFound”: “Cannot assign manager with {{provider}}: {{key}}. Nobody with that {{provider}} exists.“
“managerCannotBeSelf”: “A person cannot be their own manager.“
“managerCircularHierarchy”: “Manager {{provider}}: {{key}} is in this person’s reporting chain.“
“managerNotFound”: “Cannot find manager with {{provider}}: {{key}}.“
“secondaryManagerNotFound”: “Cannot find secondary manager with {{provider}}: {{key}}.”
“cannotHaveMultipleSurveyRoles”: “A user cannot have multiple SURVEY roles.“ |
IssueSeveral issues could be flagged for managers:
Note: Sometimes you’ll see a bad manager error during the file processing. This might go away after the file continues processing, as we have found the missing manager later in the file. Possible Solutions:
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Attributes
“customAttributeMustBeUnique”: “Custom attribute must be unique.“
“customAttributeRequired”: “Custom attribute {{name}} is required.“, |
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Missing Field
“missingRequiredField”: “Field \“{{header}}\” is required.“ |
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Name
“firstNameRequired”: “First name is required” “lastNameRequired”: “Last name is required”, |
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Dates
“invalidDate”: “{{header}}: \“{{value}}\” is not a proper date. Dates should be formatted {{dateFormat}}.“ “invalidBirthday”: “{{header}}: \“{{value}}\” is not a proper birthday. Birthday should be formatted MM/DD or {{dateFormat}}.“ |
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Invalid Value
“invalidBoolean”: “{{header}}: \“{{value}}\” is not a proper boolean value. Acceptable values are \“{{validBooleans}}\“. (not case sensitive).“ “invalidGroupType”: “{{header}}: \“{{value}}\” is not a proper group type. Acceptable types are \“{{validTypes}}\“. (not case sensitive).“ “invalidRole”: “{{header}}: \“{{value}}\” is not a proper role. Acceptable values are \“{{availableRoles}}\“. (not case sensitive).“ “invalidStatus”: “{{header}}: \“{{value}}\” is not a proper status. Acceptable values are \“{{availableStatuses}}\“. (not case sensitive).“ “invalidUrl”: “{{header}}: \“{{value}}\” is not a valid url. Must start with ‘http://’ or ’https://’.“ |
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Invalid Numeric Value“invalidInputMustBeInteger”: “{{input}} must be an integer.“, “invalidNumber”: “{{header}}: \“{{value}}\” is not a proper number.“ |
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Header
“unmatchedHeader”: “Header \“{{header}}\” doesn’t match any field we recognize.” |
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ID/Person Issue
“identifierNotUnique”: “Person not saved, {{provider}} ‘{{key}}’ is already in use.“ “personNotFound”: “Person not found for identifier {{provider}}: {{key}}.“, |
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Points“invalidPointRule”: “{{header}}: \“{{value}}\” is not a proper point rule. Acceptable values are \“{{availablePointRules}}\“. (not case sensitive).“ “invalidPoints”: “{{header}}: \“{{value}}\” is not a proper points value. Must be an integer between {{min}} and {{max}}.“, |
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Goals“invalidGoalPrivacy”: “{{header}}: \“{{value}}\” is not a proper goal privacy. Acceptable values are \“{{validTypes}}\“. (not case sensitive)“ “invalidGoalRiskStatus”: “{{header}}: \“{{value}}\” is not a proper risk status. Acceptable values are \“{{validStatuses}}\“. (not case sensitive).“ “invalidGoalStatus”: “{{header}}: \“{{value}}\” is not a proper goal status. Acceptable statuses are \“{{validStatuses}}\“. (not case sensitive).“ “invalidGoalType”: “{{header}}: \“{{value}}\” is not a proper goal type. Acceptable types are \“{{validTypes}}\“. (not case sensitive).“ “invalidMeasurableResultType”: “{{header}}: \“{{value}}\” is not a proper measurable result type. Acceptable types are \“{{validTypes}}\“. (not case sensitive)“ |
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File Issue
“missingPgpKeys”: “Missing pgp keys. Cannot encrypt or decrypt file. (not case sensitive).“ “notYourIngestionRun”: “You do not have permission to view this batch.“ “unexpectedError”: “An internal system error occurred. Please contact support.“ “badPrivateKey”: “Failed to decrypt privateKey. Cannot decrypt file properly without a privateKey.“ “badPublicKey”: “Failed to load publicKey. Cannot encrypt file properly without a publicKey.“ |
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Misc.
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System Failure
“systemError”: “System error. Please try again.” “failedToDecryptFile”: “Failed to decrypt file.“ “failedToGetMergeToken”: “Failed to get account integration info from Merge”“generalParsingError”: “Failed to parse file. Internal error.“, “invalidKeysSet”: “Invalid input. Either provide {{exclusiveKey}} or one or more of {{exclusiveKeys}}“ |
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