Understanding the Survey Results Overview Page

The Overview page gives you a high level summary of results both while your survey is in progress and upon its completion. If you have previous survey data in the platform, this page will also provide comparable statistics. Finally, if you are viewing results for a subset of your organization, you will see a comparison from an organizational-wide standpoint.

The Overview page includes the following sections:

• Response Rate: shows the survey's response rate and how it compares to the last survey's response rate. If your survey is not yet complete, it will also show response progress.
• Highlights: highlights any significant increases or decreases in scores compared to your last survey, as well as whether any of your favorability scores fall in the top or bottom 25% of the organization
• Factor Summary: a summary of favorability scores for your Key Factors, the top 3 and bottom 3 rated factors, as well as any comparative data to your last survey or to the overall organization (if applicable)
• Question Summary: a summary of favorability scores for your Key Factors questions, the top 3 and bottom 3 rated questions, as well as any comparative data to your last survey or to the overall organization (if applicable)

If there are any notable changes compared to the last survey (Since Last Survey) or organization-wide results (Compared to Org Wide), when hovering over the deltas you will able to see which primary attributes had the largest increases or decreases in sentiment.

Because this Overview page provides an overview, when clicking on "See all Factors" or "See all Questions" you will be directed to the Analyze tab.

You may also see some suggested action items as well as learning items that you can implement. "Suggestions" are based on the lowest scoring factors and are tied to WorkTango's best practices factors.

Finally, to download a PowerPoint report of the Overview page results, select "Export" on the top right of the screen.

FAQs

Q: Why can't I see my team's results?

A: There are a few reasons why you might not see your team's results:

• The number of responses from your team might be below the anonymity threshold.
• Once a survey is closed it will move from the "Active" tab to the "Completed" tab on the surveys page and you may just be on the wrong tab.
• Your access permissions may not be set up accurately within the Users section of the platform.

Please reach out to your platform administrators to have your permissions adjusted.

Q: Why does my survey data not match what's in my employee file presently?

A: Survey data matches your employee file only at the time the survey was launched. Any changes made to your employee file after the survey launch will not be reflected in the survey data. To update survey data post-launch, WorkTango needs to process a snapshot update. Please reach out to our support team for assistance with these updates.

Q: There was an error in our employee information, and now the survey filters are inaccurate. Can this be adjusted?

A: To adjust employee information in your survey data or filters, please reach out to customersupport@worktango.com to perform a snapshot update. The recommended file to send customer support is an Excel file that includes one column with the employee IDs of each employee that needs updating and an additional column for each attribute that needs to be updated.