Viewing and Replying to Open-Ended Responses

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To access open-ended responses from your survey, you will need to navigate to the survey's Results page.

Once on the Results tab, find your open-ended question and click on 'More Details' or anywhere else on the survey card.

Survey results.png‚Äč

Upon clicking on the into the question card, you will be directed to view individual comments and search within them.

The comments tab will show the typed responses to the question and their sentiment based on AWS Natural Language Processing technology. Sentiments include positive, neutral, and negative.

Depending on user permissions, you may be able to edit the sentiment for the comment in the case that the the automated assignment is inaccurate. 

For more information on updating comment sentiment, see this article

Comments tab.png

If your organization has turned on the Conversations feature, you will see comments listed with reaction and reply buttons available.

Comments tab - conversations.png

Clicking the reaction buttons will trigger an email to the employee you offered the comment letting them know that you reacted to their comment. If you click the reply button, you will be able to respond to the person's comment. They will get an email notifying them that you have responded, and they will have the opportunity to reply to your message as well.

To learn more about this feature, review the Conversations article.


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