Updating comment sentiment

Updating comment sentiment allows a user to adjust the comment sentiment if the feature is toggled on in their user permissions or associated role. As a result, the sentiment association will change.

This functionality should only be provided to select administrators within an organization.

How to update comment sentiment

To begin, enter the reporting dashboard of a desired survey. Click "Results" and locate any comments questions available. Note that in a non-anonymous survey, the anonymity threshold must be met in order for comments to be visible. The image below indicates that there are 474 visible comments.

Click onto the question's comments. You'll now see an editable list of positive, neutral, or negative sentiment options to choose from. Simply click the down arrow to adjust the sentiment.