How to use WorkTango Dashboards

  • Updated

An essential part of optimizing your employee experience program is understanding employee engagement. WorkTango Dashboards provide filterable data visualization to help you understand and improve employee engagement across multiple features in the platform.

To get started, navigate to your Admin dashboard by clicking the icon in the upper right corner of your WorkTango home page.

Once you have landed on your Admin dashboard, you will see your Dashboards menu in the left navigation under “Company.”

Dashboards tabs.png

 

Dashboards Best Practices

 

Budget Dashboard

Description of dashboard: This dashboard gives admins a detailed view of how many points are active in the system over time.

Why is this dashboard useful?
This dashboard helps admins keep track of how many points are active in the system, and can help inform decisions about potential changes to a fulfillment budget. The dashboard makes it easier for admins to understand trends in point balances over time. If too many points are going unused, it may be worthwhile to reallocate funds to other features of the platform to drive engagement.

What to check in this dashboard:

  • Current Points to send
  • Current active points to spend

Admins are now able to filter by the following attributes within the Budget Dashboard, just like they can in other areas of the platform:

  • Date range

  • Employee status

  • Department

  • Location

  • Country

  • Manager

  • Groups

Cadence to check this dashboard:
Checking this dashboard once a quarter (or whatever your cadence is for point refreshes) will empower you to see if your current budget is being used effectively.

In order to add filtering to the Budget Dashboard, certain data points present in previous version of the Dashboard have now been deprecated. These include: Daily snapshots of average point balances; Average points forfeited; and Average points allocated.

 

Celebrations Dashboard

Description of dashboard: This dashboard contains all past information and occurrences for birthdays, new hires, and work anniversaries that are recognized in your instance.

Why is this dashboard useful?
This dashboard gives you an accurate account of how often milestones are being achieved and how many points are being distributed to such celebrations. While birthdays will be quite regular, non-annual anniversaries will naturally fluctuate over time with the tenure of your employee.

What to check in this dashboard:

  • Anniversaries
  • New hires
  • Birthdays

Cadence to check this dashboard:
View this dashboard annually to see how many employees are hitting various milestones (if relevant to your configuration).

 

Incentives Dashboard

Description of dashboard: This dashboard provides a breakdown of how your incentives are being utilized by employees. Since incentives are designed to grow and change with your company, seeing what is popular and what isn’t can help admins to effectively drive platform engagement.

Why is this dashboard useful?
Since incentives are a constantly changing factor on your platform, the ability to evaluate their use will inform decisions regarding future improvements and changes to your incentives lineup.

What to check in this dashboard:

  • Average incentives claims
  • Incentives engagement
  • Average points earned
  • Total points earned
  • Incentive claims over time
  • Claims per incentive
  • Points per incentive

Cadence to check this dashboard:
View this dashboard monthly, or whenever you are considering changing your incentives lineup.

 

Recognition Dashboard

Description of dashboard: This dashboard displays statistics regarding the frequency of different recognition types as well as numbers regarding overall engagement.

Why is this dashboard useful?
Having insights as to how recognition is being used across your company is essential to maintaining and improving your platform over time.

What to check in this dashboard:

  • Average Recognitions sent
  • Recognition engagement: Percentage of employees who have sent at least one recognition. This is a key metric in understanding how engaged your employees are in the platform.
  • Average recognitions received per employee
  • Average number of points received per recognition
  • Cross-department recognition: Percentage of how many recognition posts recognize an employee from another department.
  • High Five engagement
  • Recognition actions taken over time: This is presented as a line graph and offers a breakdown of individual recognitions types, as well as a “total” statistic.
    Understanding why your company has surges of activity when it does can assist in future configuration changes.
  • Recognitions sent by Core Value: See how your core values are being utilized and how many recognitions use each one.
  • Recognitions received by points: This graph groups recognitions within ranges of point values

Cadence to check this dashboard
Check this dashboard every 1-3 months to get an idea of how employees are engaging with the platform.

 

Recognition Activity Dashboard

Description of dashboard: While similar to the Recognition dashboard, the Recognition Activity dashboard offers information at a more individualistic level.

Why is this dashboard useful?
This dashboard can help to identify users with high engagement, as well as those who may need some additional encouragement. This dashboard was recently refreshed to enable admins to filter easily to better understand recognition activity by individual manager and team.

What to check in this dashboard:

Admins are able to view the following system totals sent/received _____ within a selected period of time:

  • Activity
  • Sent Recognitions
  • Received Recognitions
  • Sent Recognition points
  • Received Recognition points
  • Sent High5s
  • Received High5s
  • Sent Comments
  • Received Comments
  • Sent Core Values
  • Received Core Values
  • Claims per Incentive
  • Incentive Points Earned
  • Current active points to send
  • Current active points to spend

Cadence to check this dashboard:
Check this dashboard every 1-3 months to get an idea of how employees are engaging with the platform.

 

Rewards Dashboard

Description of dashboard: This dashboard tells admins about how many rewards that have been redeemed and how many people have redeemed for rewards.

Why is this dashboard useful?
Knowing what percentage of your population has redeemed for rewards and how much those rewards cost on average, per employee, help admins tell what types of rewards are popular and how many people are getting the most out of the platform.

What to check in this dashboard:

  • Rewards engagement
  • Average points spent per employee
  • Average cost per employee
  • Points spent on custom rewards (if applicable)
  • Cost of token redemptions (if applicable)
  • Total store cost
  • Points redeemed for rewards over time
  • Cost of store rewards over time (GRS)
  • Redemptions per store reward
  • Cost per store reward

Cadence to check this dashboard:
View this dashboard quarterly to see how employees are utilizing their points to spend.

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