Manually adjust point balances

You can adjust the total point balances on an individual basis. Under the 'Company' menu on the left side of the page, select 'Users'. From there, search for the user whose points you’d like to edit. 

Click the three-dot menu beside their name and select 'Set Points', then enter the total number of points for either points to send or points earned.

Please note, if you are adding or subtracting points to a user's balance you will need to update the total balance. 

You can also adjust point balances of multiple users at once so long as you are changing them to the same totals by checking the boxes next to the names of the users whose points you'd like to edit within the 'Users' page. 

From the bulk actions dropdown, select 'Set points', then enter the total number of points for either points to send or points earned.  This total will be the users new point balance.  It will not be added in addition to their existing balance.